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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Convert HTML to plain ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Convert HTML to plain text Update case description Field

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Posted on by Community Member

Hi Team,

I am try to configure. Whenever email arrive into shared mailbox. Those mails convert html into plain text and update in description field on case entity. kindly needfully for this issue.

Thank you

vetrivel G

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM Microsoft Employee on at

    Hello Vetrivel,

    You can review below thread and see if it helps -

    community.dynamics.com/.../converting-html-e-mail-to-plain-text

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