Reminders

(0) Share

Report

Posted on by Community Member

Hi,

How can i reverse a reminder incorrectly posted to a customer card ?

The entry has been posted as a reminder "debit" customer card instead of a refund.Now i want to reverse this entry,but when i put the reversing entry also as reminder with a credit amount it give as an error saying "amount must be positive in Gen journal line".

Kindly advise

*This post is locked for comments

I have the same question (0)

All responses (3)

Answers (0)

Suggested answer

Community Member on at

Like (0)

Report

Hi,

When you are trying to credit the same use the document type as payment or blank otherwise NAV will not allow you to do the reversal.

Regards

Narayan Seshaddri

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi,

So the payment and a reminder can be applied?

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi,

Can you please share the screen shot of entry posted.

Narayan

Was this reply helpful? Yes No