Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / User/Role association ...
Customer experience | Sales, Customer Insights,...
Suggested answer

User/Role association disappearing

(0) ShareShare
ReportReport
Posted on by ThomasVogtPoulsen 30

Hi all

Being an expert on Dynamics 365 Finance and Operation apparently does not make you an export on Dynamics 365 Marketing :-)

We have just deployed a D365 Marketing and D365 Sales environment and for a couple of users that are not Administrators we added a few Marketing roles:

- Marketing Professional - Business (WSI) : a custom copy of Marketing Professional - Business

- Marketing Business App Access

- LinkedIn Lead Gen Forms Connector Administrator

The first two are working as expected but the third one keeps disappearing each day. When we add it the functionality round the role is working fine, but the next day the relationship with the users are gone. I should mention that the two users we assign this role are external/guest users in our AD.

Anyone know how to retain this relationship?

Thanks

  • ThomasVogtPoulsen Profile Picture
    ThomasVogtPoulsen 30 on at
    RE: User/Role association disappearing

    Hi Fabio

    Thanks for your reply. Not sure what you mean by "Marketing and the Sales/Linkdln subscriptions". They all have a Dynamics 365 Marketing User License assigned in the M365 Admin portal, if that is what you asking?

  • Suggested answer
    Fabio Branco Profile Picture
    Fabio Branco on at
    RE: User/Role association disappearing

    Hi Thomas,

    Thank you for your question

    Do your external users have an active assigned  Marketing and the Sales/Linkdln subscriptions?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Ramesh Kumar – Community Spotlight

We are honored to recognize Ramesh Kumar as our July 2025 Community…

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Holly Huffman Profile Picture

Holly Huffman 103

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 96 Most Valuable Professional

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 51 Most Valuable Professional

Last month Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans