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How to sync Resource Bookings in Field service with MS Outlook

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Posted on by Ehsan Aslam Awan 5

We are trying to Sync Field Services Bookings to Outlook Calendar following the documentation provided by MS but no luck,

Below are steps I have done for setting up Outlook Integration with Field Service to set this up in the system

  1. Login to Dynamics 365 Field Service environment as a “Administrator”.
  2. Next, go to Settings > Administration > System Settings > Synchronization and check to Synchronize resource bookings with Outlook.

I have also checked the Synchronize resource bookings with Outlook checkbox in user profile as well but still, no bookings are appearing inside Calendar.

Categories:
Scheduling (URS)
Connected Field Service
Work Order
Inventory and Purchasing
Web and mobile experience
  • Suggested answer
    Ali Khan Profile Picture
    Ali Khan 1,380 on at
    RE: How to sync Resource Bookings in Field service with MS Outlook

    This feature is deprecated but you can create/update events in Exchange using Power Automate Flows, as and when Booking gets updated. Have a look at this fantastic solution: daytodaydynamics365.com/.../ - we have used it and it works fine.

    ---------------------------------------------------------------------------------------------------------------------

    Please mark as verified if the answer is helpful.

    D365 Field Service articles, tips & tricks and feature reviews: https://akhan.me

    Beginners series to learn D365 Field Service: akhan.me/field-service-for-citizen-develope

  • StephanJenner Profile Picture
    StephanJenner 15 on at
    RE: How to sync Resource Bookings in Field service with MS Outlook

    I see that but whats replacing it? 

  • Suggested answer
    ashish12 Profile Picture
    ashish12 3,079 on at
    RE: How to sync Resource Bookings in Field service with MS Outlook

    Check this article us.hitachi-solutions.com/.../.

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: How to sync Resource Bookings in Field service with MS Outlook

    I believe that Synchronize resource bookings with Outlook has been or is going to be deprecated by Microsoft

  • Blitzey Profile Picture
    Blitzey 370 on at
    RE: How to sync Resource Bookings in Field service with MS Outlook

    Hi Ehsan, 

    Are you using Online Exchange or on-premises? 

    Do you have the Outlook connector app installed? 

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