Hi,
I'm just wondering how and if it is possible to restrict who some of our Users can email.
We have 2 separate apps, one for Sales and one for our Technical Support team. Our Sales team should be able to email any Contacts within our system and that is currently the case, but our Tech Support team can also email anyone in our System too. To limit data breaches, I would like to restrict our Tech Support team to be only able to email Contacts who have a specific status in their Contact record, e.g. their Contact Type is 'Student' or 'Staff'.
I am not sure how or where to add the restriction. Is it a case of who is the owner of the Contact, i.e Tech Support can only email Contacts owned by Tech Support, or is there a way to restrict it within the email entity, or could we apply the restirction within the Business Unit or Team?
Thanks as always.
Ted