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Shopify prices including vat

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Hello,
I've setup connector to our customer's store. Customer is selling on two markets therefore I've setup two Customer Template. Both of them are having customer template with Price Including VAT = Yes.
 
I do not sync any prices; they are in Shopify and BC gets them in the moment of Order Import.
I followed guide from here:
 
https://learn.microsoft.com/en-us/dynamics365/business- central/shopify/setup-taxes
 
Especially with this sentence:
/When you import orders from Shopify, the setting for the Prices including VAT field comes from the Customer Template on the Shopify shop card, or the customer template per country/region. Even if you use the default customer for imported orders, you must fill in the Customer Template Code./
 
 
This is what I did, in fact customer is created with Price Including VAT = Yes, but once I click Create Sales Order from shopify order the sales order gets value of Price Including VAT = No... no idea why.
 
And because of that bug I have Total sales order difference vs Shopify because of vat mismatch. On shopify order there is even boolean VAT Included = true. But it does not matter, sales order is created with false value for some reason.
When I want to manually create standard BC order for newly created customer I get Sales Header with Price Including VAT = Yes and all works okay, this is issue with Shopify connector creating sales order from shopify order. We are having newest version of shopify.
 
Any advise? 
  • Suggested answer
    Jun Wang Profile Picture
    7,761 Super User 2025 Season 1 on at
    Shopify prices including vat
    did you check the customer tax related set up in BC? 
     
    vat related set up in BC
    tax liable should set to Yes on customer card. If not, BC might remove the tax when the import happens
     
    Jun Wang
  • AJ-06051326-0 Profile Picture
    on at
    Shopify prices including vat
    I have same problem. No idea how to fix it....
  • Mateusz Przybylski Profile Picture
    on at
    Shopify prices including vat
    Thanks for your response.
    I've set this field to Yes but it did not help. I think this is related to export prices anyway :(
  • Suggested answer
    YUN ZHU Profile Picture
    84,278 Super User 2025 Season 1 on at
    Shopify prices including vat
    Hi, is the following setting on Shopify Shop Card also Yes?
     
    Hope this helps.
    Thanks.
    ZHU

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