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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Set contact preference...
Customer experience | Sales, Customer Insights,...
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Set contact preferences > Email> Allow as default

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Posted on by CU09101414-1 6
Hi,

We have noticed that when new contacts subscribe through a marketing form, their contact preferences for 'Email' are set to 'do not allow' How can this be changed to 'allow' as default when a contact subscribes to a marketing list?  It is way too time consuming to go into each contact and set their preferences to allow in order to send emails to them in the future. Is there a setting/configuration that will solve this?

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  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Set contact preferences > Email> Allow as default
    Hi,
     
    Our team tested creating contacts via RTM Form submission and the results, as shown below, did not reproduce your issue.


     
    By editing the Form in the Power App we found that the section you mentioned is related to the "DO NOT EMAIL" field, you can change the default option for this field and then lock this section(locking is to prevent changes).



    Here I have changed the default value of "DO NOT EMAIL" field to "DO NOT ALLOW" to prove that my solution works, and you should change it to "ALLOW".
     
    Also, if you want to leave it up to your customer to decide whether or not they want to allow it, you can add this option to the form.

     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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