Announcements
Hi all,
Can I refer to which business unit updated a contact's address in CRM without looking at audit history. Is there alternative way to achieve a solution to this requirement? Any guidance/steps would be helpful.
Hi Sol007,
Unfortunately, There is no other OOB method.
Auditing in Dynamics 365 is a powerful feature that allows tracking of changes made on CRM data. Why don't you want to use it?
If you insist on it, maybe you can customize one workflow to track data change:
1.Create one workflow in Contact entity:
2.Select fields(Address) change as trigger:
3.Add steps, I have suggestions in two directions, depending on your needs.
(1)Create a custom entity to record who has changed the address
(2)Send email to one specific user, and record who has changed the address in the email context
Hi Leah
Without creating a custom entity to record who has changed the address, since a contact can have multiple addresses on CRM is there a way to log that an address is a primary address on a contact record so if it changes it updates the address table and the main address on a contact?
Thanks
Address entity has unique identifier field as Address Number for each of the parent contact record.
Whenever a contact is created in CRM, by default 3 address records are created in Address entity for the respective contact record. Address Number of the primary address is always set as 1.
By default, Address1 of contact will be primary address:
More information about Address:
https://kerv.com/blog/kerv-digital/the-problems-with-addresses-in-microsoft-dynamics-365/
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our community stars!
Expanding mentorship, skilling, and AI innovation
These are the community rock stars!
Stay up to date on forum activity by subscribing.
11manish 27
KristineRisberg 19
Manoj - ManoVerse 17 Super User 2026 Season 1
