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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Can the Knowledge base...
Service | Customer Service, Contact Center, Fie...
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Can the Knowledge base be viewed externally?

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Posted on by Sarah Lawrence 20

Do the Knowledge Articles in MS Dynamics 365 Customer Service Hub have the below capabilities:

  1. be viewed externally by non Dynamics users 
  2. feedback from non Dynamics users
  3. capture analytics from non Dynamics users

i.e. can we use these articles externally and get the same functionality as we can internally to create a knowledge base for our customers?

Thanks - Sarah

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    Community Member on at

    Hi Sarah,

    The portal can help you solve the problem, it is external-facing websites that allow users outside their organizations to sign in with a wide variety of identities, create and view data in Microsoft Dataverse, or even browse content anonymously.

    https://docs.microsoft.com/en-us/powerapps/maker/portals/overview

    you can refer following link to configure Knowledge base in portal:

    https://community.dynamics.com/crm/b/thinkdynamicdodynamic/posts/configure-knowledge-articles-in-crm-portals

    https://docs.microsoft.com/en-us/dynamics365/portals/configure-knowledge-categories-articles

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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