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Do the Knowledge Articles in MS Dynamics 365 Customer Service Hub have the below capabilities:
i.e. can we use these articles externally and get the same functionality as we can internally to create a knowledge base for our customers?
Thanks - Sarah
Hi Sarah,
The portal can help you solve the problem, it is external-facing websites that allow users outside their organizations to sign in with a wide variety of identities, create and view data in Microsoft Dataverse, or even browse content anonymously.
https://docs.microsoft.com/en-us/powerapps/maker/portals/overview
you can refer following link to configure Knowledge base in portal:
https://docs.microsoft.com/en-us/dynamics365/portals/configure-knowledge-categories-articles
Regards,
Leah Ju
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