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0x8004020E error while sending email via batch

Posted on by 1,665

Hi everyone

I'm getting this error while sending emails via batch from Ax 2009 (SP1, RU8) : 

Method 'send' in COM object of class 'CDO.Message' returned error code 0x8004020E (<unknown>) which means: <unknown>.

From what I can tell (https://msdaxerp.wordpress.com/2013/03/12/cdo-message-returned-error-code/), the error code means:

The server rejected the sender address. The server response was: %1

Here are some observations:

- There are no customizations involved here. Everything used here is standard Ax

- Email parameters are configured correctly (using google smpt relay server)

- This error occurs whether the username is filled in or not (no password supplied)

- All public ips are whitelisted on the server, so no authentication requirement

- I can send emails from the server via Telnet

- I can send emails from Ax via job (client sided code), (but only if the from address is within the domain. This is a good indication to me that things are configured correctly)

- The the batch job  of the report sending and the email distribution job both run using an admin account. The error occurs if this account has a completely invalid email address, a correct email address, or no email address at all

- There are no visible stops/blocks on the SMTP side

I've looked at several posts but none have helped. Some include:

https://community.dynamics.com/ax/f/microsoft-dynamics-ax-forum/12848/sysmailer-send-email-error?pifragment-109373=1#responses

https://cloudblogs.microsoft.com/dynamics365/no-audience/2015/08/27/isolate-issues-related-to-e-mail-not-sending-from-dynamics-ax-2012-using-the-smtp4dev-tool/

mainly: https://community.dynamics.com/ax/f/microsoft-dynamics-ax-forum/236612/emails-dispatching-batch-job-not-sending-mails

Any help appreciated.

Thanks

  • BrandonSA Profile Picture
    BrandonSA 1,665 on at
    RE: 0x8004020E error while sending email via batch

    Thank you Will WU

    I'll run some tests to check whether it's TLS or not - thank you for the suggestion.

    If it's a TLS issue, why would I still be able to run it from a client sided job?

    Thanks

  • WillWU Profile Picture
    WillWU 22,344 on at
    RE: 0x8004020E error while sending email via batch

    Hi BrandonSA,

    It seems that TLS autentication which you need is not supported in AX.

    translate.google.es/translate

    Try this link(translated from spanish) to meet the requirement of TLS security.

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