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Customer experience | Sales, Customer Insights,...
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Activities update adn send out to mail

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Posted on by 30

HI there,

I wish to auto send mail to Customer. when I update the activities. Could you share some ideas on this requirement? 

Thanks 

  • empath-e CRM Profile Picture
    1,136 on at

    Hi,

    You can create a Flow for each Activity table (Phone Calls, Email, Appointments, Tasks etc.) Depending on what you define as an 'update' will need to be set within the When a row is added, modified or deleted Action Filter rows - If you are familiar with Flow you can set  Trigger Conditions on the Trigger Action under Settings

  • Khavy Profile Picture
    30 on at

    Hi Adam,

    I just start with Dynamic 365. So, I am a bit challenged by your advice. My question is, How can I access the workplace to manage the workflow that you show me?

    Thanks

  • empath-e CRM Profile Picture
    1,136 on at

    Go to https://make.powerapps.com and select your Environment. - Flows. However, if you are not familiar with how to use it I would suggest you start looking at all the free training resource that's out there. It seems to me from your last few posts you are trying to run before you can crawl as they say.

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