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Positive Amount Remaining on Customer Payment Line in NAV 2009 R2

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Posted on by Community Member Microsoft Employee

Our client uses payment discounts and tolerances. Occasionally when receiving a payment in which the customer took a discount that is not allowed they're entering the payment and expecting to have the payment line closed in the customer ledger entries and the invoices still have the discount amount mistakenly taken by the customer show as a remaining amount. Instead NAV is closing the invoices and placing the discount amount that should not have been taken as a positive amount on the payment line. Basically an 'Amount Due' on a payment line.

I would have expected NAV to give an error and not allow this to happen. Any thoughts on why this happens and what we can do to resolve the issue?

Thanks for your help.

Theron Lovell

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Community Member Microsoft Employee on at

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RE: Positive Amount Remaining on Customer Payment Line in NAV 2009 R2

Journal Entry will clear the balance.
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Community Member Microsoft Employee on at

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RE: Positive Amount Remaining on Customer Payment Line in NAV 2009 R2

I think you may need to pass Journal Entries..
Suresh Kulla 43,745 on at

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RE: Positive Amount Remaining on Customer Payment Line in NAV 2009 R2

Not sure if this helps but please refer some of the scenarios in the below links

support.microsoft.com/.../954021

www.cbsi-corp.com/.../NAV2013_06_FinancialManagementEssentials.pdf