Customer Voice integrated in customer journey

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Posted on by Community Member Microsoft Employee

I want to integrate a customer voice survey so the contacts who answer the survey adds to a new segment using the "have submitted" a certain evaluation when I create my segment. But when I integrate this in an customer voice the marketing respondents don't add as members in my new segment. Is there anyone who knows why this happend? Is it something that I need to turn on or certain things I need to do before my customer journey are able to feel that a certain contact have submitted the form and will be a part of my new segment?

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Community Member Microsoft Employee on at

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RE: Customer Voice integrated in customer journey

Hi Again! Sendt is submitted, thanks. :)
Megan V. Walker 1,806 Most Valuable Professional on at

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RE: Customer Voice integrated in customer journey

Is sendt = sent? If so, that's not the same as submitted.
Community Member Microsoft Employee on at

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RE: Customer Voice integrated in customer journey

Hi Again Megan!

Absolutely, here it is:

Evaluering = Survey, Er lik = equals.

/Sandra
Megan V. Walker 1,806 Most Valuable Professional on at

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RE: Customer Voice integrated in customer journey

Can you share a screenshot of your segment so I can see the criteria?
Community Member Microsoft Employee on at

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RE: Customer Voice integrated in customer journey

Thanks a lot! Have done all that but even the if/then triggers in the journey don't feel that the contact have submitted the form. So it feels like there is some tracking missing. Do you by any chance know what is wrong? :) Thanks!
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Megan V. Walker 1,806 Most Valuable Professional on at

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RE: Customer Voice integrated in customer journey

Hi Sandra - does this help?

meganvwalker.com/.../