Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Error: The Requested r...
Microsoft Dynamics NAV (Archived)

Error: The Requested record cannot be located. (when clicking link from approval notification email in NAV 2017)

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hi community,

  • NAV 2017 AU 10.0.15140.0

We have a situation where the end user sends approval from Payment Journal and an email is sent to the manager (this works fine). Then when the manager clicks the link to open the page in the windows client, the following error message occurs:

2017_2D00_11_2D00_30_5F00_9_2D00_42_2D00_35.jpg

Has anyone run into this? We have not customized anything. Here is the URL:

dynamicsnav://<Server Name>:7246/Testing/<Customer Name>/runpage?page=256&bookmark=48%3bUQAAAAJ7%2f1AAQQBZAE0ARQBOAFQAUwAAAAJ7%2f00ATwBOAFkAMQAAAACHECc%3d

If I delete everything after "page=256", then the page will open in NAV fine, but it seems to have a problem with what I assume is the record ref. I have already looked at Codeunit 700 the function GetRTCUrl, but I cannot see anything notable.

Thanks in advance for any help.

*This post is locked for comments

  • Suggested answer
    Sergio Castelluccio Profile Picture
    Sergio Castelluccio on at
    RE: Error: The Requested record cannot be located. (when clicking link from approval notification email in NAV 2017)

    Hi,

    I've opened a ticket to Microsoft and the bug has been fixed in the Cumulative Update 25, reference is

    277086 

    "The requested record cannot be located" error message if you use the General Journal Batch Approval workflow and you click the link in the received approval notification to open the journal.

    You can find further info in the following link:

    https://support.microsoft.com/en-us/help/4479232/cumulative-update-25-for-microsoft-dynamics-nav-2017-build-26396

    Kind Regards

      Sergio Castelluccio

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error: The Requested record cannot be located. (when clicking link from approval notification email in NAV 2017)

    Hi

    I am getting the same error when clicking link in the approval notification email in NAV 2017 in web client.

    Did you get any solution for this?

  • Sergio Castelluccio Profile Picture
    Sergio Castelluccio on at
    RE: Error: The Requested record cannot be located. (when clicking link from approval notification email in NAV 2017)

    Hi Theodore, thank you for your reply, I'm going to open a ticket to Microsoft.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error: The Requested record cannot be located. (when clicking link from approval notification email in NAV 2017)

    I wasn't able to solve the issue. We just agreed that the issue was not that big of a deal and that the customer should live with it.

  • Sergio Castelluccio Profile Picture
    Sergio Castelluccio on at
    RE: Error: The Requested record cannot be located. (when clicking link from approval notification email in NAV 2017)

    Hi, I'm facing same issue, how did you fix?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,321 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans