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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Error: The Requested r...
Microsoft Dynamics NAV (Archived)

Error: The Requested record cannot be located. (when clicking link from approval notification email in NAV 2017)

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Posted on by Community Member

Hi community,

  • NAV 2017 AU 10.0.15140.0

We have a situation where the end user sends approval from Payment Journal and an email is sent to the manager (this works fine). Then when the manager clicks the link to open the page in the windows client, the following error message occurs:

2017_2D00_11_2D00_30_5F00_9_2D00_42_2D00_35.jpg

Has anyone run into this? We have not customized anything. Here is the URL:

dynamicsnav://<Server Name>:7246/Testing/<Customer Name>/runpage?page=256&bookmark=48%3bUQAAAAJ7%2f1AAQQBZAE0ARQBOAFQAUwAAAAJ7%2f00ATwBOAFkAMQAAAACHECc%3d

If I delete everything after "page=256", then the page will open in NAV fine, but it seems to have a problem with what I assume is the record ref. I have already looked at Codeunit 700 the function GetRTCUrl, but I cannot see anything notable.

Thanks in advance for any help.

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  • Suggested answer
    Sergio Castelluccio Profile Picture
    Sergio Castelluccio on at
    RE: Error: The Requested record cannot be located. (when clicking link from approval notification email in NAV 2017)

    Hi,

    I've opened a ticket to Microsoft and the bug has been fixed in the Cumulative Update 25, reference is

    277086 

    "The requested record cannot be located" error message if you use the General Journal Batch Approval workflow and you click the link in the received approval notification to open the journal.

    You can find further info in the following link:

    https://support.microsoft.com/en-us/help/4479232/cumulative-update-25-for-microsoft-dynamics-nav-2017-build-26396

    Kind Regards

      Sergio Castelluccio

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Error: The Requested record cannot be located. (when clicking link from approval notification email in NAV 2017)

    Hi

    I am getting the same error when clicking link in the approval notification email in NAV 2017 in web client.

    Did you get any solution for this?

  • Sergio Castelluccio Profile Picture
    Sergio Castelluccio on at
    RE: Error: The Requested record cannot be located. (when clicking link from approval notification email in NAV 2017)

    Hi Theodore, thank you for your reply, I'm going to open a ticket to Microsoft.

  • Community Member Profile Picture
    Community Member on at
    RE: Error: The Requested record cannot be located. (when clicking link from approval notification email in NAV 2017)

    I wasn't able to solve the issue. We just agreed that the issue was not that big of a deal and that the customer should live with it.

  • Sergio Castelluccio Profile Picture
    Sergio Castelluccio on at
    RE: Error: The Requested record cannot be located. (when clicking link from approval notification email in NAV 2017)

    Hi, I'm facing same issue, how did you fix?

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