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In our Org, for one Bookable Resource has administrator level access to open FS mobile app and even Enabled for Field service Mobile parameter has set to Yes. But the user is facing issue while launching the mobile app. Below is the screenshot for further reference. Can someone assist us what is causing this issue?
Hi Partner,
I had this similar issue and was able to find the solution, here are the steps which might help in this scenario:
We observed that It was happening when the user who is logging in does not have permission to read their related Bookable Resource record.
For example, USER A (one affected user) belongs to a business unit under "BU 1", but the owner of his Bookable Resource record is USER B, who belongs to a business unit under "BU 2". The FS Resource and FS Dispatcher roles don't give cross-business unit access for Bookable Resource entity, so USER A can't read his Bookable Resource record. Thus the app is showing this message.
It has been resolved by making USER A the owner of his own Bookable Resource record, or granting organization wide privileges for Bookable Resource read to these roles. Then logged in as USER A on the browser and used Advanced Find to ensure they can see their Bookable Resource record.
Hi There,
Try giving his role to some other user and try, if you are successful then it is not the issue with Role. Then you can even check for license thing, may be this user is missing some license. And as other users are able to access the app so template version scenario is something not to check. You can try these two things.
Other users can able to login to FS Mobile App.
The mentioned user is in Active Bookable resource and as workaround we tried reinstalling the mobile app but the issue still persist.
Please check that you are using the right version, and under entity resource your resource is present under active booking resource. Also try and see if by some other user you are able to access the mobile app, else uninstall and install the app again.
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