Our coordinator-level users are suddenly unable to resolve cases. I've given out of the box customer service role and increased Activity and Queue access for users under the Custom Security role based on information from the forums to no avail. We do have some users able to resolve but based on our business rules cannot assign all roles to the whole team, which I've seen other users do to repair this issue.
I am also able to check that the users have Org-level permissions on the case entity (except delete) and on the case resolution across the board as well:
Any recommendations for settings that can enable case resolutions?
I'm trying to assign the user an OOB security role--Customer Service Representative ,it will enable the user to solve the case.
This user didn't work after clicking the 'Resolve case' button? Or is there any error message?
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