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Customer experience | Sales, Customer Insights,...
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Branching Rule on dates

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Posted on by 10

Hi there,

We have a requirement to expire links after a certain date but we are using direct links (with parameters) instead of a personalized link hence not able to use the availability option in customer voice setup. We did think about adding another parameter with the expiry date and creating a branching rule to show a specific survey section ("This link has expired etc") when today is the date in the parameter. Is this possible? Or is there another way to achive this?

Cheers,

Sarah

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