Error: "Item filters do not match customer filters"

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Posted on by Mario J.

Hello,

when creating a sales order I get the message /Item filters do not match customer filters/. Then I checked if there are filters assigned to the customer account or the released product and found out that there are no filters assigned for none.

Then I checked the warehouse parameter//Filters and it has the same setup as another company in the system, where we do not face any issues.

Could anybody please help to find the error or to describe what needs to be checked in this case. We made a Prod->Test data deployment and on Friday everything worked perfectly fine and now it doesn't, It seems thatwe forgot to update some parameter in prod before deploying the data.

Thank you

Mario

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Hana Xue Microsoft Employee on at

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Error: "Item filters do not match customer filters"

Hi,
You can try to check whether the default project filter is set at a higher level. Check whether the recently changed the product filter, customer account, or the released products that have been released. These changes may not be synchronized correctly. Set up filters and filter groups | Microsoft Learn . Make sure that data synchronization operations are successful. If there are recent updates, repair programs, or customization to your environment, these changes may introduce problems. Check any recent changes and consider roll or update as needed.
Best Regards,
Hana