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Credit Card Transaction in Bank Reconciliation

I have a VOIDED credit card transaction that is somehow showing up in my bank reconciliation. Normally when I enter a credit card transaction, as soon as I select the credit card as a payment option, the field for 'Checkbook ID' grays out and is not available as a selection (understandably). But this particular transaction is somehow showing as a credit card AND a bank transaction.

Any suggestions on how/where to fix this? Or what I may have done wrong to end up with this situation?

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Microsoft Dynamics GP

Hello bmaples.

I believe what you are running into is Product Issue 92815:

Credit Card Payment batch updates Bank Rec incorrectly when Computer Checks origin is used and default Checkbook ID is populated in Payables Management Setup.

When using Credit Card as a Payment Method for a Payables Computer Checks Batch, the payment flows to Bank Reconciliation via the default Checkbook ID. The checkbook balance is reduced when it should not.

The workaround for this is:

Remove the default Checkbook ID from Payables Setup. This allows Computer Checks batches using the Credit Card payment method to process correctly and not pull in the default Checkbook and flow to Bank Rec.
Enter credit card payments using the Manual Payments Entry window, or on the fly using the Payables Transaction Entry window.

To correct this, you can void the transaction in the Bank Rec module or make an adjustment to reduce the balance if needed.

I hope this helps!

Brandon Jarrett | Microsoft Support Engineer

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