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Customer experience | Sales, Customer Insights,...
Suggested Answer

Trigger power Automate Flow on update of Activity

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Posted on by 35

Trigger power Automate Flow on update of Activity(task,email,appoinment) and status should be completed

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  • Suggested answer
    Ram Prakash Duraisamy Profile Picture
    2,289 on at

    Hi Mounika,

    You should try with Entities as Task/ Email/Appointment insted Activites. 

    And then a condition with Status check as weather it is completed or not based on Status.

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Mounika,

    Though you can add Activity entity to the trigger of the flow directly, the flow is not triggering at all, and following error will appear if you try to run it.

    Error:"Creating a callback registration on entity type activitypointer is disallowed"

    pastedimage1630546357717v1.png

    So you can't create trigger for entity activity pointers. It is a set of entity collection that are activity types. This is by design.

    So you need create individual flows for each activities.

    Solved: When an activity is assigned - Power Platform Community (microsoft.com)

  • Inogic Profile Picture
    764 on at

    Hi Mounika,

    Even though you can select Activities in trigger of the flow, the flow will not trigger on the update of Tasks, Emails, Appointments, etc. since CRM treats them as separate entities.

    You would have to register separate flows for each one of the activity entities. And the trigger would look like this:

    Power-Automate-Flow.jpg

    Hope this helps.

    Thanks!

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