I am trying to clean up AR unapplied cash (mostly pennies), and have set my write off limits on the customer cards, but there are still some unapplied balances that are not found when using the Routines/Write off documents. What am I missing?
Write off Documents not capturing some unapplied balances
Could there be National Accounts that are part of this?
Have you run Reconcile on Documents/Customers?
When you inquire on a transaction that has an open balance, does the Apply information match what you are seeing?
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