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Hello everyone,
Incase I have a resource for which i need to split the working hours, how do i create the same on the system ( e.g Resource A : 10 am - 1 pm On site and 3 pm - 5 pm Virtual)
Let me know if you have any ideas or suggestions
Thank you
Lets say, I am a student and I an trying to book an appointment through the portal. In crm, I have setup a resource A who can support Advising - In Person session & an advising session on Zoom
For resource A, i want to allocate working hours on the below format
Advising Zoom session working hours : 9am to 12 pm
Advising In person working hours : 1 pm to 5 pm
Hi Bansari,
This is something which requires an extension. I do not think it is possible out of the box.
If I answer your question then please mark it as verified.
Let me know if I can provide you with more details.
Thanks
Regards,
Abdul Wahab
Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../
Hi Abdul,
with the work hours, i can only allocate working hours and associate 1 type of appointment category
How about splitting the hours based on the category , let's say if a resource dedicate 10 - 12 pm to Task A & 2 to 4 om to Task B
Hi Bansari,
If you just want to set two working hours, please refer to this link:https://learn.microsoft.com/en-us/dynamics365/field-service/set-up-bookable-resources
If you mean changing the working hours of resources when customers choose different booking methods, you can try the business logic: https://learn.microsoft.com/en-us/dynamics365/field-service/field-service-customize-scripts
Or could you describe specifically what you mean by “virtual” for further research
Hi Bansari,
If the resource is a user. I think it would be handled through Work Hours.
If I answer your question then please mark it as verified.
Let me know if I can provide you with more details.
Thanks
Regards,
Abdul Wahab
Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../
Hi Bansari,
If the resource is a user. I think it would be handled through Work Hours.
If I answer your question then please mark it as verified.
Let me know if I can provide you with more details.
Thanks
Regards,
Abdul Wahab
Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../
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