Skip to main content

Notifications

Customer Service forum
Unanswered

Alternative to omnichannel

Posted on by 5

Hi! 

This is my first post on this forum - I am so glad it exists. I also really need your expertise. 

I have a project where I need to be able to receive calls, make calls, chat with customers AND send texts - whiteout using omnichannel. All functionality omnichannel has. Our tenant is unfortunately located in a country where omnichannel is not available and changing the tenant location is not an option. At the moment I have found a third party solution for receive calls, but I have no idea on how to make calls, implement customer chat and send texts. 

Any Ideas? :) 

On Google I found the Teams Dialer, which would be great. But the Dialer are apparently for the Sales-module. I'm running the Customer Service Enterprise License... 

 I'm thankful for all help! 

// Desperate Developer

  • Community Member Profile Picture
    Community Member Microsoft Employee on at

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,782 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,067 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,150

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans