Skip to main content

Notifications

Announcements

No record found.

Service | Customer Service, Contact Center, Fie...
Unanswered

Alternative to omnichannel

(2) ShareShare
ReportReport
Posted on by 5

Hi! 

This is my first post on this forum - I am so glad it exists. I also really need your expertise. 

I have a project where I need to be able to receive calls, make calls, chat with customers AND send texts - whiteout using omnichannel. All functionality omnichannel has. Our tenant is unfortunately located in a country where omnichannel is not available and changing the tenant location is not an option. At the moment I have found a third party solution for receive calls, but I have no idea on how to make calls, implement customer chat and send texts. 

Any Ideas? :) 

On Google I found the Teams Dialer, which would be great. But the Dialer are apparently for the Sales-module. I'm running the Customer Service Enterprise License... 

 I'm thankful for all help! 

// Desperate Developer

  • Community Member Profile Picture
    Community Member Microsoft Employee on at

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,711 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,458 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans