web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Real time lead socring...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Real time lead socring model goes from Live to Draft mode

(1) ShareShare
ReportReport
Posted on by ShelleyV 2
Hi everyone,
 
Has anyone come across the issue with real time lead scoring models going from Live to Draft mode again. There is no error when publishing and the lead scoring models seems to run in the background. I proceed to test my lead scoring conditions and create a few lead submissions through my real time marketing form. I checked back a few times to see if the incoming leads gets the desierd lead scores. This is were realise that the lead scoring model has gone back to Draft mode, thus not creating any lead scores for my leads. I try to turn the model back on, but it goes back to draft mode. 
 
Anyone who has a clue of why this happens and how to fix this?
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    Hi,
     
    I've had a similar situation with journey, after publish journey reverted back to draft.
    Re-publishing once at this point will resolve the issue.
    It is also recommended that you do not jump to another page until you have finished a publish, which may interrupt the publish.
     
    I hope this helps, but please let me know if you need anything else or if you have any other questions.
    thanks,
    Haig Liu
     
  • CU27040859-16 Profile Picture
    CU27040859-16 3 on at
    Have been experiencing the exact same issue!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Syed Aqib Raza Profile Picture

Syed Aqib Raza 139

#2
11manish Profile Picture

11manish 105 Super User 2026 Season 2

#3
ParthPatel249 Profile Picture

ParthPatel249 77

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans