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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / PVA IVR Bot Licensing
Service | Customer Service, Contact Center, Fie...
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PVA IVR Bot Licensing

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Posted on by Chri55er Microsoft Employee

Hi everyone,

am I able to use a PVA as an IVR bot without licensing Dynamics 365 Omnichannel/ Voice Cannel?

And if so, what Microsoft licensing would I need for that?

Br

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