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Customer experience | Sales, Customer Insights,...
Suggested answer

Uploading updates to contacts

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Posted on by 15

Does anyone have any recent guidance on the "Upsert" question? -- I'm trying to bulk update a few fields in existing records in Dynamics any avoid creating duplicates.

  • Inogic Profile Picture
    521 on at
    RE: Uploading updates to contacts

    Hi,

    Follow the below steps to update the data without creating duplicates.

    1. By using “EXPORT to EXCEL” option Export the data from the CRM.
    2. Once exported, make the required changes in the file.
    3. Upload the Excel file in the CRM back, while uploading you need to keep Allow Duplicates file OFF (as per below screen short)

    5126.EXPORT-to-EXCEL.jpg

    This will update the existing records without creating duplicates of the record.

    Hope this helps.

    Thanks!

  • Suggested answer
    Adrian Begovich Profile Picture
    1,025 Super User 2025 Season 1 on at
    RE: Uploading updates to contacts

    Hi jmancini77,

    I recommend using the Upsert action in the CDS/CRM Destination Component found in the KingswaySoft SSIS Integration Toolkit for Microsoft Dynamics 365.

  • Suggested answer
    ankit_singhal Profile Picture
    560 on at
    RE: Uploading updates to contacts

    First you need to export all the data from the crm in Excel then update same Excel file and re import it in crm. It will upsert the records

    or you can use Kingswaysoft tool to upsert the records

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