When installing the AX2009 client on a user’s computer, the application
finishes with errors resulting in a failed install. The log is attached
below. I have installed this same client on an additional ten computers in
the same environment with no problems. Attempts to reinstall result in the
same error. Is it possible that the install didn’t fully back out after the
first attempt leaving orphaned data that is causing subsequent failures? I
have found very little regarding client install errors via web and forum
searches.
Any insight or suggestions are greatly appreciated.
error log:
-------------------------------------------------------------------------------------
>>Install: Configuring Client Performance Counters
>>Install: mofcomp "C:\Program Files\Microsoft Dynamics
AX\50\Client\Bin\ax_trace.mof"
>>Install: Microsoft (R) 32-bit MOF Compiler Version 5.1.2600.5512
Copyright (c) Microsoft Corp. 1997-2001. All rights reserved.
Parsing MOF file: C:\Program Files\Microsoft Dynamics
AX\50\Client\Bin\ax_trace.mof
MOF file has been successfully parsed
Storing data in the repository...
Done!
>>Install: Registering or configuring file: 'C:\Program Files\Microsoft
Dynamics AX\Common\smmphone.ocx'
>>Install: regsvr32 "C:\Program Files\Microsoft Dynamics
AX\Common\smmphone.ocx" /s
>>Install:
>>Install: C:\Program Files\Microsoft Dynamics AX\50\Client\Bin\ax32.exe
-regserver
>>Install:
>>Install: Registering or configuring file: 'C:\Program Files\Microsoft
Dynamics AX\Common\vcgantt.ocx'
>>Install: regsvr32 "C:\Program Files\Microsoft Dynamics
AX\Common\vcgantt.ocx" /s
>>Install:
>>Install: Registering or configuring file: 'C:\Program Files\Microsoft
Dynamics AX\Common\drop2ctrl.ocx'
>>Install: regsvr32 "C:\Program Files\Microsoft Dynamics
AX\Common\drop2ctrl.ocx" /s
>>Install:
>>Install: During Setup of Client an error occurred. Program run: regsvr32.
Parameters: "C:\Program Files\Microsoft Dynamics AX\Common\drop2ctrl.ocx" /s
>>Install: Error during Setup:
>>Install: An error occurred during the Client install custom action step
within the Microsoft Dynamics AX components installer. For details, see the
previous messages in the log.
>>Install: During Setup of Client an error occurred. Program run: regsvr32.
Parameters: "C:\Program Files\Microsoft Dynamics AX\Common\drop2ctrl.ocx" /s
>>Install: at
Microsoft.Dynamics.Setup.InstallCommonMisc.RunProcess(String fileName, String
args, String displayName)
at Microsoft.Dynamics.Setup.InstallCommonMisc.Regsvr32(String file,
String displayName)
at Microsoft.Dynamics.Setup.ClientUI.Install(InstallDriver installDriver)
at Microsoft.Dynamics.Setup.InstallDriver.Install(IDictionary stateSaver)
>>Install: Client End 8/3/2009 2:33:23 PM
Rolling back assembly 'C:\Program Files\Microsoft Dynamics
AX\50\Setup\Microsoft.Dynamics.Setup.Components.dll'.
Affected parameters are:
setuplanguage = EN
action = rollback
clientbindir = C:\Program Files\Microsoft Dynamics AX\50\Client\Bin\#
feature = ClientUI
installtype = notransaction
assemblypath = C:\Program Files\Microsoft Dynamics
AX\50\Setup\Microsoft.Dynamics.Setup.Components.dll
logfile = C:\Program Files\Microsoft Dynamics
AX\50\Setup\Microsoft.Dynamics.Setup.Components.InstallLog
>>Rollback: Client Start 8/3/2009 2:33:26 PM
>>Rollback: Attempting to remove Client which may have been partially or
fully installed
>>Rollback: Unregistering file 'C:\Program Files\Microsoft Dynamics
AX\50\Client\Bin\Microsoft.Dynamics.ReportingServices.dll'
>>Rollback: C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\regasm.exe
"C:\Program Files\Microsoft Dynamics
AX\50\Client\Bin\Microsoft.Dynamics.ReportingServices.dll" /unregister
>>Rollback: Microsoft (R) .NET Framework Assembly Registration Utility
2.0.50727.1433
Copyright (C) Microsoft Corporation 1998-2004. All rights reserved.
Types un-registered successfully
>>Rollback: C:\Program Files\Microsoft Dynamics AX\50\Client\Bin\ax32.exe
-unregserver
>>Rollback:
>>Rollback: Removing Client Performance Counters
>>Rollback: Client End 8/3/2009 2:33:28 PM
=== Setup was canceled or failed. For details see the previous messages in
the log.
=== Setup logging ended: 8/3/2009 2:34:03 PM ErrorLevel/ExitCode: '1' ===
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