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When I create Sales Order and post it (using both ship and invoice) and then I try to reverse it (because I have some incorrect data posted) I create a Sales Credit Memo, set Sell-to Customer No. to the customer ID I used when posted, then I select "Get Posted Document Lines to Reverse" to choose same items that are in the order. After I post the Sales Credit Memo, when I go to customers list and click on the customer, the fact box on the right says this customer has 1 posted shipment, 1 posted invoice, 1 posted return receipt and 1 posted credit memo.
Is there any way I can prevent the system from not keeping tracking information that keeps logging when you try to reverse posted sale order, posted sale invoice, posted sale shipment, etc...?
Thank you for your reply!
But when one make a mistake with posted shipment and invoice and use credit memo to reverse, how does it work when generating let's say annual report at the end of the year - these credit memos will show there, won't they? I understand deleting tracks is not a practical solution, but how about hiding them from reports? Would be there the need of custom extending the ERP? Thanks!
I don't think there is a way to remove those tracks unless you delete them at the table level. Which is not the correct practice and not practical at the live environment.
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