web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Do we have any method for migrating Routing Rule Sets to another instance other than solution deployments in Customer Service Module ?

(0) ShareShare
ReportReport
Posted on by 15

Do we have any method for migrating Routing Rule Sets to another instance other than solution deployments in Customer Service Module ?

I have the same question (0)
  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at
    RE: Do we have any method for migrating Routing Rule Sets to another instance other than solution deployments in Customer Service Module ?

    Hi,

    Deploying routing rule set through solution is most preferred and recommended way.

    Have you tried exporting the Routing Rule Set from advanced find and import it into your target instance?

    Try configuration migration tool to migrate Routing rule sets.

    Configuration migration tool can found in SDK.

    You can write your own console application to migrate to target instance using c# code

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 60 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 52 Super User 2025 Season 2

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 36 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans