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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / The column {{CompanyAd...
Customer experience | Sales, Customer Insights,...
Answered

The column {{CompanyAddress}} doesn't show in mail test mail

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Posted on by EU-28111033-0 2
Hello, 
 
I have an issue regarding my emails in Customer Insight. 
 
1. I add my "company address" through Compliance Profiles, 
 
2. I link my email with the compliance profile and i can see on the right tab that my address is correctly sync. 
 
3. When i use "test email" in order to validate my email : i can't see the company adress in the footer
However everything is correct through the final journey. 
 
In my company the email validation is very important step, and if the company address does not appear it's not good. 
Do you already had this kind of question ? Did you find any solution ? 
 
Thanks in advance, 
Categories:
Dynamics 365 Customer Insights - Journeys
I have the same question (0)
  • Verified answer
    Daivat Vartak (v-9davar) Profile Picture
    Daivat Vartak (v-9d... 7,835 Super User 2025 Season 2 on at
    Hello EU-28111033-0,
     
    While doing the test "Test Send," specify "Send test email to" along with "Companyaddress" under the Compliance section.
     

     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me.
     
    Best Regards,
    Daivat Vartak

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