I'm new to Dynamics 365 Guides and am trying to get this setup for a few users in my organization. I followed the documentation and did the following:
- Licensed the user with Dynamics 365 Guides
- Created an Environment in Power Platform. I created a new Production environment separate from our "Default" environment.
- Installed the Dynamics 365 Guides app in the new environment
- Added the user to the new environment and granted them the various Dynamics 365 Guides security roles.
When we go the Environment URL (xxxx.crm.dynamics.com), we are able to create a Guide. The issue I'm having is with the Dynamics 365 Guides Desktop App. When we launch the app and try to sign in, we get an error stating "You need to sign up for Guides". Obviously, the user already has Guides and can actually access it via the web URL. Is the app trying to access Guides from the Default Enterprise in Power Platform and not the specific one we created for this setup? What could I be missing here?
Thanks for any help you can provide.
