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Omnichannel for Customer Service app - Sitemap display issues - Group Components cut off

Posted on by 10

How do I fix display issues in the sitemap? Last week this error just appeared in a couple of our environments, no changes were made so I'm assuming it's something Microsoft have implemented.

The lefthand navigation bar suddenly appeared (it never used to show in the Omnichannel for Customer Service app) which is fine except in the "Customer" group, the "Study Plan" component title is cut off.

Does anyone know how to expand the area or fix this somehow?

pastedimage1682042881213v1.png

  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Omnichannel for Customer Service app - Sitemap display issues - Group Components cut off

    Hi Partner,

    Maybe you can use Customer service workspace app directly now, it has feature-level parity with the Omnichannel for Customer Service app.

    The Customer Service workspace app will replace Omnichannel for Customer Service.

    https://learn.microsoft.com/en-us/dynamics365/customer-service/migrate-oc-faq 

    pastedimage1682065825809v1.png

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