Hello All,
In crm instance i have created routing rules to Automate the case for route to it's correct queue.
But i noticed some thing that after creating the case(with click on "Save")button only after 1 mintues it's automate routed to queue according to it's condition even i not click on "Save & Route" or "Applying routing rule" or "Add to Queue" button.
So i want to know that i'ts oob behaviour?
#1
André Arnaud de Cal...
292,884
Super User 2025 Season 1
#2
Martin Dráb
231,748
Most Valuable Professional
#3
nmaenpaa
101,156
Moderator
Share
Report
All responses (
Answers (