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Session Id : xIBBi+8GKhRJ0FFSaSM8z1
Customer experience | Sales, Customer Insights,...
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Case Routing Rule OOb Bheaviour

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Posted on 16 Jul 2021 13:05:45 by 337

Hello All,

 

In crm instance i have created routing rules to Automate the case for route to it's correct queue.

But i noticed some thing that after creating the case(with click on "Save")button only  after 1 mintues it's automate routed to queue according to it's condition even i not click on "Save & Route" or "Applying routing rule" or "Add to Queue" button.

So i want to know that i'ts oob behaviour?

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