Handling product returns for items that are removed from assortments

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Posted on by vikram2060

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Hi Everyone,

I have a scenario where certain products removed/excluded from assortments from July 1st 2018 to stop POS sale. Now we have customers returning these products (that are excluded from sale). I know that "Return transaction" function works in this case but "return product" doesn't work.

In practical we can't expect a customer to bring the receipt (as per legal requirements in specific countries returns, refunds will be made without receipts)/remember the purchase date & store details (To use search function)

Do we have any other setup/function to handle this scenario so that customer can return the goods without a receipt( In fact without "return transaction" function)

Regards,

Vikram Konchada

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Shafeeque P. 6,512 Super User 2024 Season 2 on at

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RE: Handling product returns for items that are removed from assortments

A HF is available for this on AX. Please install the same on Retail store components and HQ.