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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Deactivate automatic booking end time update upon marking bookings as "Completed"

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Posted on by 30

Hello everyone,

How can I deactivate the booking end time to not change to the current time when I'm changing the booking status to completed? Most of us changed the status until the end of the day and it's kinda annoying that we keep on changing the end time. 

I could not find a way to disable this feature out-of-the-box, if anyone knows a workaround, please advise.

I have the same question (0)
  • Suggested answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Kimberly Claire Mata,

    It may be achieved by disabling one of the below steps but you need to check/verify it in detail.

    pastedimage1665643863792v1.png

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Kimberly Claire Mata Profile Picture
    30 on at

    hey Abdul Wahab , where can I find the screenshot that you sent in Dynamics?

  • Suggested answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Kimberly Claire Mata,

    You need to connect the plugin registration tool to your environment. Select Display by Entity from the view menu.

    pastedimage1665645592575v1.png

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    2,428 on at

    Hi Kimberly.

    It is not recommended to edit the Field Service plugins. Instead, I suggest you work with another approach. How about adding JavaScript to keep the original end time on the mobile app?

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Everyone,

    This is now resolved.

    I made a workflow and somehow it works.

    Thanks for your suggestions.

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