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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Universal Resource sch...
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Answered

Universal Resource scheduling - sync booking with outlook

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Posted on by Umer Javed 180

Hi,

My client would like the bookings to be synced with resources outlook calendar. I wonder it is possible through configuration? There was a feature available in system settings where we could enable booking sync to outlook. I wonder if it is still supported with Dynamics 365 UCI client?

Also I read something like new release for Dynamics 365 URS will be supporting for outlook appointment data will ync into schedule board. I wonder this is available now? 

And finally will above be supported if the resource is of type contact instead of user?

Thanks

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  • Verified answer
    Venkatesh Nadar Profile Picture
    Venkatesh Nadar Microsoft Employee on at

    Hello Umer,

    Appointment scheduling with Universal Resource Scheduling - Enable an entity for scheduling in Universal Resource Scheduling | Microsoft Docs

    From April 01, 2021, Appointment scheduling with Universal Resource Scheduling has been deprecated. For more information, see the deprecation notice- Feature deprecations for Universal Resource Scheduling | Microsoft Docs

    The new method of including appointments in resource scheduling, without needing corresponding bookings- Appointments included in resource scheduling in Dynamics 365 Field Service | Microsoft Docs

    Regards,

    venkatesh N

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