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Customer experience | Sales, Customer Insights,...
Suggested Answer

CANNOT ACCESS CRM

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Hello, I'm not able to access CRM and the following message appears 

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  • Suggested answer
    Tom_Gioielli Profile Picture
    2,800 Super User 2025 Season 2 on at
    Access to CRM is going to typically require a few things:
    • A CRM license of some sort assigned to your user
    • Access to the environment (this can be granted Org wide by default, or it may be restricted to a security group)
    • Your user being added to a security role in the environment
     
    I this case, your user will need to be added to the Security Group that is being used to control access to the 'askhrcrm' environment. Your Power Platform Admin can see what Security Group this is by going to https://admin.powerplatform.com > Manage > Environments > Settings

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