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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Using standard trigger...
Customer experience | Sales, Customer Insights,...
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Using standard triggers on journeys

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Posted on by jcorbalan 2

Hello,

In the triggers list under "All Triggers," I can see some triggers that are not available for use in journeys. The only ones that appear to be available are those from Dataverse. When I create a new trigger, it automatically becomes available for use in journeys, but I can't find a way to make the standard triggers available. Could you please advise on how to enable these standard triggers for journeys?

Thank you!

  • Suggested answer
    Siraj Abou Said Profile Picture
    Siraj Abou Said 41 on at
    Not all Triggers can be used to start a journey, some of them are made to continue a journey, or stop a journey.
     
    For example, interactional triggers (such as email opened, Text message delivered, push notification sent, etc.) can't be used to start or stop a journey , but only within the journey itself and represent a logical continuation of a preceding step.
  • CU13121847-0 Profile Picture
    CU13121847-0 2 on at
    How did you solve this problem? I have a similar thing where I need to receive a short code SMS text message to trigger the journey but I am unable to use the 'Text Message Reply Received' trigger. 
    Any help would be greatly appreciated.
     
    Thank you

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