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Appointment status created from account does not match Outlook meeting status

Posted on by 412

Hi all,

I have an appointment created directly from the activities entity. When saved, the status is set to scheduled which blocks the time on the corresponding owner's Outlook (status in Outlook: Busy):

pastedimage1662371052763v1.png

However, when I create and save an appointment from an account (timeline), the status on D365 is set to Open while the corresponding status on Outlook is Free:

pastedimage1662371203382v2.png

Is there any particular reason for this difference? Is there a way to possibly solve this issue?

Thanks in advance! 

  • fran2105 Profile Picture
    fran2105 412 on at
    RE: Appointment status created from account does not match Outlook meeting status

    Hi Steve! When I create an appointment from the account record, and save it, the appointment stays as OPEN which will not block my calendar for that time on Outlook.

    When I create the appointment directly from the activity table and set the regarding as the same account as above and save it, the status is set to scheduled (please see the screenshots above).

    I am failing to see why there is this difference.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Appointment status created from account does not match Outlook meeting status

    Hi fran2105,

    What does "I cannot seem to find the connection for the appointments created from the account table" mean?

    Do you mean how the appointment is related to the Account?

    If so, when you create Appointment, there is a Regarding field which is related to the account.

    pastedimage1662445832923v1.png

    Also when you add Attendees(Required/Optional), the appointment would also show in their timeline. 

  • fran2105 Profile Picture
    fran2105 412 on at
    RE: Appointment status created from account does not match Outlook meeting status

    Hi Rahul, thanks for this. While this does make sense, I cannot seem to find the connection for the appointments created from the account table. Any ideas?

  • Suggested answer
    Rahuldubey Profile Picture
    Rahuldubey 105 on at
    RE: Appointment status created from account does not match Outlook meeting status

    fran2105

    Hope below explains the status of appointment :

    community.dynamics.com/.../appointment-status-after-creation-open-scheduled

  • fran2105 Profile Picture
    fran2105 412 on at
    Appointment status created from account does not match Outlook meeting status

    Hi all,

    I have an appointment created directly from the activities entity. When saved, the status is set to scheduled which blocks the time on the corresponding owner's Outlook (status in Outlook: Busy):

    Image

    However, when I create and save an appointment from an account (timeline), the status on D365 is set to Open while the corresponding status on Outlook is Free:

    Image

    Is there any particular reason for this difference? Is there a way to possibly solve this issue?

    Thanks in advance! 

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