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Facing a Delay in Chat bot message

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Posted on by James Denver

Hi there,

Using Omni channel I have successfully deployed Chat bot in Azure DevOps. As I am facing a delay in receiving message in the Customer side.

Any help or suggestion will be highly appreciated.

Thanks in Advance.

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Eiken on at

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RE: Facing a Delay in Chat bot message

Hi,

It will cost long wait time when a high volume of customers needing support, understaffing, or long call-handling times.

You can set the average wait time in a queue.

Show customers their average wait time in a queue | Microsoft Learn
James Denver 10 on at

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RE: Facing a Delay in Chat bot message

Thank you very much Naveen.
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Naveen Ganeshe 3,393 User Group Leader on at

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RE: Facing a Delay in Chat bot message

Hi James,

This is more likely to be an issue on the MS side. there might be some high requests that are processing. I would suggest you to try restarting the chatbot service in Azure or increase the configuration