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How to correct a voided accounts receivable payment entry?

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Posted on by Community Member

Hello,

I processed an accounts receivable payment into an account, which was included in a deposit batch. I accidentally voided the entry. I am not sure how to undo the void or what steps I need to do to correct the transaction so the deposit batch matches correctly.

Thank you for your help, it is appreciated!

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Microsoft Dynamics GP

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Community Member on at

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RE: How to correct a voided accounts receivable payment entry?

Thank you Isaac,

I greatly appreciate your quick and detailed response to my question! I will follow your advise and keep these steps in my tool bag.

Sincerely,

Maricel
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Isaac Olson on at

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RE: How to correct a voided accounts receivable payment entry?

Hi Marice,

In the case where you void an RM payment, even after it has been marked for deposit, there should be a new receipt for the void for a negative amount that you can now deposit to offset the original. (Financial >> Transactions >> Financial >> Bank Deposits)

Then you would need to key in a new cash receipt in RM to replace the voided one. When you reconcile your Bank Rec you will have 2 positives and 1 negative which will net to your correct amount.

If you wanted to test this to be sure you can always set up a test company with a copy of live.

"How to set up a test company that has a copy of live company data ":

support.microsoft.com/.../871973

Thanks!

Isaac Olson

Microsoft Support