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Report is shown as blank but the pdf is ok. D365 FO

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Posted on by PaulaRystemi6

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Hello all,

I am using Microsoft Dynamics AX 365 and i have a strange problem regarding the reports.

When i print the report on AX it is shown like a blank page and when i download this report as a pdf format it is ok, it is shown correct.

I did a full build and a sync db too but it is not working. Can someone help me?

Thanks.

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ergun sahin 8,826 Moderator on at

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Are there blank pages in between or at the end?

or are they completely blank?
PaulaRystemi6 152 on at

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Hi Ergün, it is completely blank page, and it happens for all reports.

But when u export it to pdf it is shown ok, when u run it on AX its a blank page. I did full build, sync db , I restarted the sql reporting services but nothing.
Ludwig Reinhard Microsoft Employee on at

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moved to the d365 forum
Ludwig Reinhard Microsoft Employee on at

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Hello Paula,

Can you share details about the specific report you refer to?

Would be great if you could share some supporting screenprints.

Many thanks,

Ludwig
PaulaRystemi6 152 on at

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Hi Ludwing,

It happens with all the reports. When i run the report it is shown just a blank page with nothing in it, but when i export this blank page to pdf , the pdf is correct. I have runned 3 reports and for those 3 is the same thing
atajjo 509 on at

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Hello PaulaRystemi6,

Check 'Feature management' workspace in your environment.

Is the 'Report PDF viewer' feature enabled?
PaulaRystemi6 152 on at

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Hi AT82020

Yes it is enabled.
CU27040852-18 2 on at

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Hi Paula,

I face the same issue, do you remember how did you solve it? BTW, I run full sync DB and deploy all the reports but the same result.

Thanks,

H
IF-09070520-0 6 on at

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Hi All,

was there a solution to this? I have exactly the same error today for no reason at all. The screen display is gray, but exporting to PDF brings up the report normally. All reports are affected, regardless of whether they are external or internal reports.

Thanks in advance sharing the solution,

Ina
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IF-09070520-0 6 on at

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Clearing the Edge browser cache solved the problem in our case.