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ReportHello,
I have an issue about Cases Created from Email using routing rules.
I have two active Queues 'Queue A', 'Queue B' (theire is no relation between the queues two emails and different configuration). I've sent an email to 'Queue A' and i got it on CRM with value on 'to' field equal to 'Queue A' but the associated Case created using rules in the Queue configuration has 'Queue B' as source (it should be 'Queue A' because the email was recieved on 'Queue A' ). This is not a regular issue !
Any one have an idea about this issue. Thanks a lot !
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