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Omnichannel report using underlying data

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Posted on by EC-12091424-0

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Hello,

I am trying to create reports using OmniChannel historical data analytics, I wish to use underlying data however it is greyed out and I am unsure of how to access this functionality.

Attached below you will find the report settings we have turned on as well as an image of the problem we are facing.

Thank you kindly for any help provided

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Leah Ju Microsoft Employee on at

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Omnichannel report using underlying data

Hi Partner,

Where did you click on the current page for this pop-up to appear?

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