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Service | Customer Service, Contact Center, Fie...
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Time from promised and time to promised fields getting empty

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Posted on by 85

Hi,

I have created a new work order by filling all mandatory fields on the form including "Time from  Promised" and "Time to Promised" fields. But once i refresh the work order after it created , "Time from  Promised" and "Time to Promised" fields getting cleared(becoming empty). For the second time when i provided the values for the said fields, those fields not getting empty even after refreshing  the record. 

Kindly help me in resolving this issue.

Thanks.

I have the same question (0)
  • AJ-22040756-0 Profile Picture
    Microsoft Employee on at

    Hi Partner,

    Is it happening for all records or for only specific records.

  • Humble11Guy Profile Picture
    85 on at

    Hi Akash,

    It is happening for all the records when i refresh the record just after creation of work Order.

    Thanks.

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