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Service | Customer Service, Contact Center, Fie...
Suggested Answer

How to change widget format?

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Posted on by 157

Hi there,

I would like to know how can I change the chat link as it appears quite large on the website.

2022_2D00_06_2D00_15-13.09.24-www.loveitcoverit.com-e45167cfdc0e.png

At the moment the "Title" is required, but the subtitle not.

Is there a way to keep just the image with the chat balloons instead of with the text on the side?

Thanks

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi ffas,

    Unfortunately, it seems that you can't achieve it.

    Based on the following document, you can hide all chat widget by using data tags:

    Customize live chat widgets using data tags | Microsoft Docs

    Or you can create your own custom live chat widget:

    Develop a custom live chat widget | Microsoft Docs

  • ffas Profile Picture
    157 on at

    Hi Leah Ju,

    Thank you for your reply.

    I used some of the custom attributes, but would be great is to  customize the widget, specially the size, which covers a big part of the content on mobile devices.

    Such an expensive tool and missing primary features.

    Thank you for your feedback.

    Kind regards,

    Fernando

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