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153Hi, maybe someone can help with these realtime marketing segment issues, otherwise I will just treat this post as a form of therapy:
- No ability to segment on Outbound Marketing form submissions.
- The segment refresh seems sporadic, some of our segments haven't refreshed for over 30 days. I think it's to do with whether it's being used in a journey but can't find any confirmation of this. But even so sometimes you want to know how many people are in a segment before putting it in a journey.
- Unable to use nested segments. At least no deeper than 1 segment.
- Unable to edit segments that are used in journeys, or other segments. This is a royal PITA, for example we have a 'Marketable Contacts' segment that we use as the basis for our segments - but there's now no way to update it without deactivating all journeys, removing it from all segments etc where it is used. Really defeats the point of building 'Global' segments in Dynamics.
- Unable to reference the mythical beast that is the Global Suppression List (see other post here: https://community.dynamics.com/forums/thread/details/?threadid=df33252b-435d-ee11-be6f-000d3a4e9eae)
- The logic builder is confusing. When using 'and also', 'or', 'but not' it's not entirely clear what the full logic is e.g. is it
(1 and 2) or (3 and 4)
1 and (2 or 3) and 4
- I cannot export the segments to verify my segment is returning the correct contacts. I have asked my CRM admin to look at this as thought it was just a permission setting but apparently not.
- The segment refresh seems sporadic, some of our segments haven't refreshed for over 30 days. I think it's to do with whether it's being used in a journey but can't find any confirmation of this. But even so sometimes you want to know how many people are in a segment before putting it in a journey.
- Unable to use nested segments. At least no deeper than 1 segment.
- Unable to edit segments that are used in journeys, or other segments. This is a royal PITA, for example we have a 'Marketable Contacts' segment that we use as the basis for our segments - but there's now no way to update it without deactivating all journeys, removing it from all segments etc where it is used. Really defeats the point of building 'Global' segments in Dynamics.
- Unable to reference the mythical beast that is the Global Suppression List (see other post here: https://community.dynamics.com/forums/thread/details/?threadid=df33252b-435d-ee11-be6f-000d3a4e9eae)
- The logic builder is confusing. When using 'and also', 'or', 'but not' it's not entirely clear what the full logic is e.g. is it
(1 and 2) or (3 and 4)
1 and (2 or 3) and 4
- I cannot export the segments to verify my segment is returning the correct contacts. I have asked my CRM admin to look at this as thought it was just a permission setting but apparently not.
Thanks
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