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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Custom SMS Channel KPI...
Customer experience | Sales, Customer Insights,...
Answered

Custom SMS Channel KPI's

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Posted on by EBMRay 905

Hello everyone,

I have created a custom SMS channel in the marketing module.

I would like to know after the customer journey is live and SMS's are sent to the customer if it is possible to keeps track of Text messages delivered?

For example, I would like to know the count of the SMS messages delivered vs the SMS messages that are not delivered?

Is there any option to view those insights using OOB Marketing or do I have to create a custom table and store those activities to generate a report?

Any help is highly appreciated.

Thank you!

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    Since the providers of the custom SMS channel are third party ones, there is no OOTB way to see the related data.

    Maybe you could try to get the KPI data from the SMS provider.

    Or you can try the following feature.

    Create outbound text messages (Dynamics 365 Marketing) | Microsoft Docs

    However, it currently only supports in United States.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    Wondering if you made any process here in terms of serving KPI information back into the customer journey?

    I'm also needing to use a custom connector to send SMS due to conflicts with the OOTB options.

    Also, regarding your custom channel - were you able to use the OOTB SMS authoring tool to populate with personalisation parameters (eg. contact name and related data?).

    Cheers.

  • Suggested answer
    CU27040905-7 Profile Picture
    CU27040905-7 6 on at
    Hello EBMRay

    I want to add New Custom SMS Channel in dynamics 365.

    https://learn.microsoft.com/en-us/dynamics365/sales/add-custom-sms-provider-intro

    I refer this link but in this all things are trickey.

    Is there any easy and Step by Step Guidance Available then is will be very thankful.

    Thank You

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