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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Creating a my view for Bookings

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Posted on by 105

I have created a view on the Bookings landing page, however, it doesn't show unscheduled work orders.  Do you have any suggestions on how to see UNSCHEDULED work orders within the bookings view? I tried from the WO level, however, I am unable to add the resource table to that view.  We have a need to be able to view and bulk update (excel online) Resources and dates as needed. 

Bookable Resource Bookings criteria

pastedimage1640879210203v2.png

pastedimage1640879295106v3.png

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi K Crawford,

    Unfortunately, this can't be achieved. Because Fetch XML doesn't support Right Outer join. UNSCHEDULED work orders aren't associated with book, so you couldn't get it in the book view.

    As a workaround, you could create a report to view this:

    pastedimage1640932497359v1.png

    Result:

    pastedimage1640932510582v2.png

  • Fannie30 Profile Picture
    2,990 Moderator on at

    My question is why would you want to show unscheduled work orders on the booking entity?  Bookings are used to show what is assigned to a resource.  What is your goal?

  • K Crawford Profile Picture
    105 on at

    We have a request to see all work orders (regarding of WO status scheduled/unscheduled) in one view along with the bookable resource.  This would also allow for bulk editing (I can added a resource to multiple WO's at once, etc.) I also tried this under Resource Requirements, but I am unable to get a resource column with this view.

  • Suggested answer
    Fannie30 Profile Picture
    2,990 Moderator on at

    This wouldn't work and here's why:  Adding a bookable resource to the work order is not creating the booking.  Now could you do it?  probably but you would need to add a Bookable Resource field on the Work Order, along with start/end dates and times so you could create a bookable resource booking record.  

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