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Hi,
We are pulling SOs from M2 into D365FO for B2C customers. When the payment and CC information is in D365 no issue there. However, from a finance perspective we were informed to enable the prepayment feature in D365 so we can reference the SO in order to auto settle. This should result in a prepayment journal post to move the SO to the fulfillment stage.
Unfortunately, when we settle additional lines get posted to the ledger. Does anyone have any documentations related to prepayments for ecomm SOs and/or best practice on the finance portion of it in D365FO?
Hi TCancino,
Can you check the customer transactions of the invoice and the payment if the financial dimension values are the same? If not, these additional lines might be clearing out dimensions. Have you checked the settlement lines if there are changes in details like the financial dimensions?
Thank you. I will take a look at this and provide an update once I complete the analysis.
Were you already able to do your analysis? Do yo need any more help here?
Hi Yes,
I am still working on it. but so far it seems to be a dimension.
Under review
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